Life at GO

  We dedicated a lot of our efforts last year on enhancing our online customer journey, aiming to align with the pandemic needs, provide more value, control and visibility to our customers and a better overall interaction with our website and mobile app.  Earlier this year we started sharing with you all the exciting projects our team worked on during 2020 and we now welcome you to the last part of this series of our Customer Online Experience blog.  Sit back, relax and enjoy this article!  Push Notifications  Let’s start with the Push Notifications of our GO app. Back in the summer we felt the need of identifying a new channel to deliver messages to our customers, and the Push Notifications on the mobile app was the solution.   Our customers receive notifications on their mobile and by clicking on them, they can immediately see what activity they need to do from the app.   A project like this brings together a number of teams, such as the Pr...

To begin with, let’s explain what telecoms is all about. The word telecommunications literally means "the sharing of information over a distance’’. Today telecommunications is a way of life, influencing the way we live, work, socialise, learn and rest. Telecommunications affects the how, where, when and the who of everyday living. It is pretty much an unavoidable part of our life, unless one lives in a cave and still wears dresses of skin or fur from an animal one hunted.  Telecoms plays a critical role in the shaping of society, culture, as well as business and economics. All of us working in the industry, in whatever capacity, are part of this revolution. While traditional telecommunications networks allowed us to cross time and distance barriers and shaped consumer demands, today, the tables have somewhat turned. It is customer behavior that is driving innovation and evolving trends. We live and breathe innovation and our goal is to connect our customers to what matters mos...