Life at GO

Welcome to the second part of our blog series, where we will share with you all the innovative projects we worked on last year to enhance our online customer journey, in order to provide more value, control and visibility to our customers and how they interact with our website and mobile app. Get yourself cosy and warm and read along! We’re going to talk about the Direct Debit Mandate (DDM) Online Registrations project, which we implemented due to COVID-19. Setting up the DDM was possible only through our sales channels and this meant that our customers needed to visit our outlets and sign a form or contact our call centre before we set up their DDM. Once the restrictions were introduced, we immediately started working on a better, efficient and safer way for our customers to be able to set up DDM. How did we make this happen? A new feature was introduced in the MyGO portal which allows our customers to create a new Direct Debit to pay for their services, without having to sign any pap...

We have to start by saying that 2020 has been very challenging and interesting in all sorts of ways. We had to quickly adapt in all the changes the global pandemic brought upon our company and the ways we interact with our customers, to ensure we continue providing an excellent service. What little of us expected is the burst of innovation that would flood our people on how we can enhance our online customer journey and all the little improvements we could do to our systems to provide more value, control and visibility to our customers and how they interact with our website and mobile app. Through these new series of articles, we are going to take you through a review of 2020 and some of our projects that really made an impact in the customer online experience and how our teams and technology impacted those projects. Grab your cup and read along. We’re going to start with something fun that we’re sure you’ve seen on our social media, our first-ever Advent Calendar, one of our most succ...

Since some time now, we have embarked on a digital transformation journey that aims to automate as many aspects of the business as possible. This involves automation of business processes and decisions, management of manual tasks, and an increase in customers’ expectations. Automating business processes brings about its own unique set of challenges, such as making the various parts and systems of a company work together, called process orchestration, the means by which to handle scenarios where errors occur while carrying out a distributed transaction, for example an item is out of stock, and some form of rollback is required, such as a refund is issued to the customer.  Does this sound complex? Are you trying to figure out how to deliver all of this whilst keeping the highest level of quality?   This concerns a lot of businesses and industries, with many relying on industry standard notations to structure their requirements, and use models such as Business Process Model ...